Privacy Policy

1. Introduction

EstateHub ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our real estate management platform. Please read this privacy policy carefully.

2. Information We Collect

2.1 Information You Provide

We collect information that you directly provide to us, including:

• Agency name and contact information
• Account credentials (mobile number and PIN)
• Property listings and details
• Client information and preferences
• Agent details and assignments
• Visit schedules and feedback
• Deal and transaction information
• Commission and payment data

2.2 Automatically Collected Information

When you access the Service, we may automatically collect:

• Device information (type, operating system, browser)
• IP address and location data
• Usage data and analytics
• Log files and error reports

3. How We Use Your Information

We use the collected information for various purposes:

• To provide, maintain, and improve our Service
• To manage your account and authenticate users
• To process transactions and manage property deals
• To send notifications and important updates
• To analyze usage patterns and improve user experience
• To detect and prevent fraud or security issues
• To comply with legal obligations
• To provide client support

4. Data Storage and Security

We implement appropriate technical and organizational measures to protect your data:

• Encrypted data transmission using SSL/TLS protocols
• Secure authentication with PIN-based access
• Regular security audits and updates
• Access controls and authentication mechanisms
• Secure cloud storage with reputable providers
• Regular data backups

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• With your consent: When you explicitly authorize us to share information
• Service providers: With third-party vendors who perform services on our behalf
• Legal requirements: When required by law or to protect our rights
• Business transfers: In connection with a merger, acquisition, or sale of assets

6. Data Retention

We retain your information for as long as necessary to provide the Service and fulfill the purposes outlined in this policy. When you close your account, we will delete or anonymize your data unless we are required to retain it for legal or regulatory purposes.

7. Your Rights and Choices

You have the following rights regarding your personal data:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your data
• Portability: Receive your data in a structured format
• Objection: Object to certain data processing activities
• Withdraw consent: Withdraw previously given consent

8. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and improve our Service. You can control cookie preferences through your browser settings.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

11. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through the support channels provided in the application.